Digital Learning & Design

Instructor Consultations

Need technical support for Canvas, Zoom, Course Reserves, or Slack specifically?

If you have an urgent Canvas issue, Canvas provides Brown with 24/7 support via chat (choose from the Help menu in Canvas) or phone (833-761-6970). You might also find the answer to your question in our Canvas knowledgebase articles.
For Zoom technical support, instructors should refer to the Zoom & Technical Help section of our website or contact help@brown.edu. If you would like live technical support during your Zoom class, you can request a Zoom Buddy.
For Course Reserves support, instructors review the Library's Reserves Website or contact reserves staff at rock-reserves@brown.edu for assistance with managing reserves materials.
For Slack technical support, instructors should refer to the OIT Slack Course Workspace Help Guides or contact OIT Support Center.

Need support?

If you have a question about Canvas (or one of our other Brown-supported course tools), course design, or implementing educational media, you can always email dld@brown.edu or sign up for a consultation below. (If you need Gradescope specific help, please use the Gradescope consult link below.)